Frequently Asked Questions

[TODO: Update this content] Yes, all our tours are specifically designed with beginners in mind. We use well-maintained bikes, provide high-quality safety equipment, and our routes avoid heavy traffic. Our experienced guides are trained in first aid and carry safety equipment at all times.

[TODO: Update this content] We provide helmets for all riders, reflective vests for better visibility, and our guides carry comprehensive first aid kits. All equipment meets international safety standards.

[TODO: Update this content] Yes, all our guides are certified in wilderness first aid and CPR. They know the locations of the nearest medical facilities along all routes.

[TODO: Update this content] Please inform us of any medical conditions when booking. Our tours are suitable for people with moderate health, but we recommend consulting your doctor before participating. We can often accommodate specific needs with advance notice.

[TODO: Update this content] Pereira has a mild tropical climate with temperatures ranging from 18-28°C (64-82°F) year-round. The Coffee Region enjoys pleasant weather thanks to its altitude.

[TODO: Update this content] The region is beautiful year-round, but the dry seasons (December-March and July-August) offer the most consistent weather for cycling.

[TODO: Update this content] Light rain is common in the Coffee Region and actually adds to the experience. We provide rain gear and adjust routes if needed. Tours are only cancelled in severe weather conditions.

[TODO: Update this content] Our beginner tours require basic fitness - if you can walk for 2-3 hours comfortably, you can do our tours. E-bikes make cycling accessible even if you're not an experienced cyclist.

[TODO: Update this content] Beginner tours have flat to gentle terrain with frequent breaks, covering 15-25km. Moderate tours include some hills and cover 25-40km with good fitness recommended.

[TODO: Update this content] Absolutely! E-bikes are available on all our tours and are perfect for those who want to enjoy the scenery without worrying about fitness level or hills.

[TODO: Update this content] Day tours: 15-30km, Weekend tours: 20-40km per day, Week-long tours: 25-50km per day with rest days included.

[TODO: Update this content] Pereira has an international airport (Matecaña Airport - PEI) with connections through Bogotá or Medellín. The airport is 15 minutes from the city center.

[TODO: Update this content] Yes, we can arrange airport transfers for an additional fee. Contact us when booking to arrange pickup details.

[TODO: Update this content] All transportation during the tour is included - we provide support vehicles and transfers between cycling segments.

[TODO: Update this content] We provide: bikes (standard or e-bike), helmets, water bottles, repair kits, and support vehicle. You just bring yourself and appropriate clothing.

[TODO: Update this content] Comfortable athletic clothing, cycling shorts (padded recommended), sunscreen, sunglasses, light rain jacket, comfortable shoes, and a small daypack. Detailed packing list sent upon booking.

[TODO: Update this content] No, comfortable athletic or hiking shoes work perfectly. Our bikes have platform pedals suitable for regular shoes.

[TODO: Update this content] We have bikes in all sizes from small to extra-large. We'll ask for your height when booking to ensure the right fit.

[TODO: Update this content] Yes, we strongly recommend travel insurance that covers cycling activities, medical emergencies, and trip cancellation.

[TODO: Update this content] Your insurance should cover: medical expenses, emergency evacuation, cycling activities, trip cancellation, and personal belongings.

[TODO: Update this content] Many nationalities can visit Colombia visa-free for up to 90 days. Check with your local Colombian embassy for specific requirements based on your nationality.

[TODO: Update this content] Join our waitlist using the form on our homepage. We'll contact you when tours are available with booking instructions and payment details.

[TODO: Update this content] We accept credit cards, bank transfers, and PayPal. Full payment details will be provided when tours launch.

[TODO: Update this content] Cancellation policy details will be provided when tours launch. We aim to offer flexible cancellation terms with full or partial refunds depending on notice period.

[TODO: Update this content] Yes, we understand plans change. Date changes are possible subject to availability and our cancellation policy terms.